AI Training & Change Management
AI your people actually use
AI doesn’t fail. Change management does. We train your people on their real work, help them use AI safely, lead the change and track adoption until the new way of working sticks.
Who it’s forLeaders and non-technical staff
FormatWorkshops, online and advisory
DeliveryOn-site or remote
Measured byAdoption, not attendance
A story we see often
The technology worked. People didn’t use it.
We were brought in to build an AI solution for a large migration agent firm. The technology did exactly what it was designed to do. The firm planned to handle change management internally, but no real resources were set aside for it.
The team kept going back to how they’d always worked. Every time something felt unfamiliar, the old way won.
So we ran a proper change process. We found where the friction was, fixed the gaps that only showed up in day-to-day work and prepared each team. What really changed things was making the new process part of people’s KPIs. Once adoption was measured, it became real.
Before you invest in AI, ask
- Who owns change management, and do they have the time and resources to do it properly?
- Have you found the gaps between the tool and how work really gets done?
- Who’s championing it in each team?
- Is adopting the new process built into your team’s KPIs, and is anyone tracking it?
What we offer
Training and change, from the boardroom to the front line
Pick what you need, or combine them as part of a roadmap.
Day rate
1
Leadership AI workshop
A practical session for your executive team: what AI can and can’t do, myths vs reality, your goals, your risk appetite and how you’ll measure success.
Day rate
2
Role-based staff workshops
Hands-on training built around each team’s real work and the tools you’ve approved. People leave with workflows they’ll use the next morning.
Free online · workshops at day rate
3
Safe AI at Work
Our free online staff training covers what’s safe to share with AI, how to use common tools safely and how to check what AI gives you. On-site workshops are available for teams that want more.
Start the free training →Included in the Sprint
4
AI acceptable-use policy
A one-page, plain-English policy that says what’s fine, what’s never okay and who to ask. Tailored to your tools and your industry.
Monthly retainer
5
Adoption Advisory
Ongoing change management while you roll AI out: communication plans, a champions network, feedback loops, adoption metrics and KPIs.
Part of every build
6
Change for AI employees
When we build an AI employee for you, we prepare the team who works beside it: what changes, what doesn’t and how they stay in control.
How AI employees work →Why it’s different
AI training isn’t about tools. It’s about trust.
| Generic AI or prompt training | DAS CX training and change | |
|---|---|---|
| Starting point | The tool and its features | Your people, their roles and their real work |
| Content | The same slides for everyone | Role-based, using your approved tools and examples from your business |
| Safety | Often an afterthought | Built in: what never goes into AI, approved tools, checking output |
| Job-security fears | Not discussed | Addressed openly. AI is positioned as augmenting roles. |
| After the session | Nothing | Champions, feedback loops and adoption tracked against KPIs |
| Measured by | Attendance | Usage, time saved and staff satisfaction |
What we track
Adoption you can see in the numbers
Training that isn’t measured fades within weeks. We set up simple adoption metrics from day one and review them with your leaders, so you know what’s working and where people need more support.
UsageWho is using the approved tools, how often, and in which teams
Time savedHours returned on the workflows that matter, measured against a baseline
SatisfactionHow staff feel about the new way of working, and where they’re stuck
Process adherenceWhether people follow the new process, built into their KPIs
RiskPolicy breaches, unapproved tools and data incidents reported early
ChampionsActive champions in each team and the feedback they bring back
Why DAS CX
Technology is rarely the hard part. People are. Safe, productive AI use isn’t something you install. It’s a behaviour you build.
Dasun PremadasaFounder, DAS CX · 13 years building software, 12 years as a business analyst
Developer → tech leadBusiness analystTreasury Wine EstatesClub BasisWorking in AI since 2015Built Merlo AI
Training and change questions
Is this just ChatGPT training?
No. Generic prompt training teaches a tool. Ours starts with each role’s real work, uses the tools your business has approved, builds in safe-use rules and is followed by adoption tracking, so the new habits stick.
Is it suitable for non-technical staff?
Yes. Our training and the free Safe AI at Work program are written for people with no technical background, in plain English with practical examples.
Which AI tools do you cover?
Whichever ones your business has approved, such as ChatGPT business plans, Microsoft Copilot, Claude or Gemini, plus the AI features built into the apps your teams already use.
Do you run workshops on-site?
Yes. We run on-site workshops in Melbourne and remote sessions anywhere, delivered from Melbourne and Colombo.
What does it cost?
The Safe AI at Work online training is free. Workshops are charged at a day rate, and Adoption Advisory is a monthly retainer. We quote after a free 30-minute AI Quick Scan.
Why do you link adoption to KPIs?
Because optional never wins against habit. In our experience, a new way of working only sticks once following it is part of how performance is measured, and someone is actually tracking it.
Start with a free 30-minute AI Quick Scan
Tell us how your teams use AI today. We’ll suggest the right mix of training, policy and change support for where you are.