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Merlo AI for Strata
AI Automation for Strata and Body Corporate Management
Merlo AI is the AI employee we built for strata managers. It reads and replies to emails, runs decisions and ballots, tracks compliance, updates the strata roll and chases work orders, inside the systems your team already uses.
Merlo AI is built by DAS CX. Demos and onboarding run through merlo.ai.
MA
Merlo AI
AI employee · strata & body corporate
Working
- ›Read 64 new owner and committee emails
- ✓Answered 19 routine enquiries with levy and by-law details
- ›Chased 5 contractors for quotes on open work orders
- ›Flagged 3 insurance renewals due in 60 days and requested valuations
- ✓Updated 8 owner contact records in the strata roll
- !Escalated a water-ingress complaint to the strata manager
Illustrative morning. Merlo AI works inside Outlook, Teams and your strata system.
301K+strata lots supported across Australia
100+strata managers working with Merlo AI
262Kowner and committee enquiries answered
20–30%of a strata inbox cleared by the email assistant
Figures as published on merlo.ai.
The problem
Strata managers are drowning in admin.
Owner emails, committee decisions, insurance renewals, AFSS and compliance, AGMs, work orders, strata roll updates. Every portfolio adds more of the same repetitive work.
Most of it follows a pattern: read the request, look up the lot or the plan, reply, chase, update the record. That pattern is exactly what an AI employee is built for.
Merlo AI focuses on micro savings. A few minutes saved on every email and every task compounds into hours, days and weeks back for your team.
What fills a strata manager’s day
Owner and tenant emailsLevy and by-law questionsCommittee decisionsInsurance renewalsAFSS and fire complianceAGM preparationWork orders and quotesStrata roll updates
What Merlo AI does
An AI strata assistant that does the work, not just the talking
Merlo AI isn’t another software tool to log into. It works like a co-worker dedicated to your strata portfolio.
1
Manage your email inbox
Reads and replies to routine owner, tenant and committee emails in Outlook, clearing 20–30% of the inbox so managers can focus on growth.
2
Decisions & ballots
Runs committee and owner decisions, collects votes and documents the minutes at the end.
3
Manage work orders
Follows up open work orders, chases contractors for quotes, invoices and status updates, and escalates what needs a manager.
4
Insurance renewals
Tracks renewal dates, requests valuations and information, and keeps every renewal on schedule.
5
Compliance checks
Keeps track of AFSS, fire safety and other compliance obligations, and takes action before deadlines slip.
6
Prepare AGMs
Keeps AGM preparation on track: notices, documents and the follow-ups in between.
7
Strata roll updates
Handles contact changes and new plan onboarding so the roll stays accurate without manual re-keying.
8
OC certificates & documents
Finds and analyses documents across your strata system and DMS, and prepares what owners and buyers ask for.
9
Instant portfolio answers
Answers questions from your strata system, documents or DMS instantly, from anywhere.
Two assistants
Where your team already works
Email AI assistant. The most capable AI email assistant for strata businesses. It drafts and sends replies without anyone leaving Microsoft Outlook.
Teams AI assistant. A 24/7 AI co-worker in Microsoft Teams that helps with emails, compliance, documents and portfolio questions.
Working side by side, the two assistants turn small savings on every task into a real change in capacity.
Works with your existing systems
No change of platform. Merlo AI connects to the tools strata businesses already use:
MRI Strata MasterUrbaniseSMATAMicrosoft OutlookMicrosoft TeamsSharePointOneDriveZoom
Reads, creates and updates records in your strata system, and logs every action.
Before and after
A strata inbox with Merlo AI
Before
- Every email read, sorted and answered by hand
- Levy, by-law and document questions looked up one by one
- Renewals and compliance dates tracked in spreadsheets
- Contractors chased when someone remembers
With Merlo AI
- Routine emails answered automatically, in Outlook
- Answers pulled straight from your strata system and documents
- Renewals, AFSS and AGMs tracked and actioned on schedule
- Work orders followed up until quotes and invoices arrive
Built by DAS CX
Merlo AI is our proof that AI employees work
We designed, built and run Merlo AI in production for the Australian strata industry. The same pattern (read the work, chase, collect, update the record, escalate) now powers the AI employees we build for insurance, financial services, CPG and professional services.
AI for strata: common questions
What is Merlo AI?
Merlo AI is an AI assistant for strata and body corporate management, built by DAS CX. It handles emails, decisions and ballots, compliance tracking, insurance renewals, AGMs, work orders and strata roll updates for strata teams across Australia.
Can an AI agent answer strata management enquiries?
Yes. Merlo AI reads owner, tenant and committee emails, looks up the answer in your strata system and documents, and replies automatically for routine enquiries. It has answered more than 262,000 enquiries. Anything that needs judgement goes to a strata manager.
Which strata systems does Merlo AI work with?
MRI Strata Master, Urbanise and SMATA, plus SharePoint, OneDrive, Microsoft Teams, Outlook and Zoom.
Does Merlo AI replace strata managers?
No. It takes the repetitive admin off managers and support staff, so the same team can look after more lots and spend more time with committees and owners.
How do I get started?
Book a demo at merlo.ai. If you run a different kind of business and want an AI employee like Merlo, book an AI Workforce Discovery with DAS CX.
See Merlo AI on your own portfolio
Book a demo with the Merlo AI team, or talk to DAS CX about building an AI employee for your industry.