Home / Industries / Insurance
Insurance
AI Automation for Insurance
Renewals, claims and policy admin run on chasing. An AI employee takes the chasing, so your brokers and claims team spend their time on clients, cover and judgement.
CD
Claims Documents Agent
AI employee · claims admin
Working
- ›New claim lodged: built the document checklist
- ›Requested photos, invoice and incident report
- ✓Received photos and filed them to the claim
- ›Chased the repair invoice: second reminder
- !Claim over threshold: routed to the claims manager
Illustrative workflow. Claims decisions stay with your people.
Agent jobs
What an AI employee can own
Renewals
Renewal chasing
Tracks renewal dates, sends information requests, chases declarations and prepares the file for the broker.
Claims
Claims document collection
Builds the checklist for each claim, requests what’s missing and follows up clients and repairers.
Policy admin
Policy admin follow-ups
Chases signatures, premium funding forms, certificates of currency and endorsements.
Inbox
Shared inbox triage
Reads the broking inbox, sorts requests, drafts replies and routes the rest.
Brokers
Built for broking
A closer look at renewals and claims for brokerages.
AI for insurance brokers →Proof
Proven in strata insurance
Merlo AI already tracks and chases insurance renewals for bodies corporate.
See results →Before and after
The same workflow, with an AI employee
Today
- Export the renewals list from the broking system
- Email each client for updated information
- Diary a follow-up, then another
- Chase missing declarations by phone
- Re-key answers into the broking system
- Hand the file to the broker, often late
With an AI employee
- Agent reads the renewals list 60 days out
- Sends tailored requests to every client
- Follows up on day 2, 5 and 9 automatically
- Files responses, updates the client record and adds a file note
- Escalates large or complex accounts early
- Broker gets a complete file, on time
Who we work with
Brokers, agencies and underwriters
We work with operations managers and COOs at brokers and underwriting agencies who want more throughput from the same team.
- Renewal books with hundreds or thousands of policies
- Claims teams chasing documents from clients and repairers
- Admin teams re-keying data between systems
Guardrails for your industry
- Advice, pricing and cover decisions stay with licensed people
- Approval before anything client-facing goes out, until trust is earned
- Every message and action in an audit log
- Least-privilege access to broking systems and inboxes
Frequently asked questions
Can an AI employee give insurance advice?
No. It collects information, chases and prepares files. Advice, pricing and cover decisions stay with your licensed staff.
Which broking systems do you connect to?
We connect through the broking system’s API where there is one, plus email and shared inboxes. The agent can read client and policy records, update statuses and add file notes. We confirm the integration path during discovery.
Where should an insurance business start?
Usually renewals. The volume is predictable, the chasing is repetitive and the return is easy to measure.
Start with a free 30-minute AI Quick Scan
Bring one workflow your team spends too long chasing. We’ll tell you whether an AI employee can own it, what it would take and what it could return.