Email AI Agent

HomeEmail AI Agent

Your Customer Service Inbox Deserves an AI That Actually Understands It.

No new inbox to manage. No platform to migrate to. No behaviour change for your team.
Merlo AI Email Agent works inside Microsoft Outlook — reading incoming customer emails, querying your business systems for live data, and either sending a reply automatically or preparing a perfect draft for your team to approve. Just faster replies, more consistent answers, and a customer experience your inbox used to make impossible.

CUT EMAIL RESPONSE TIMES TO SECONDS

What used to take 8–10 minutes of manual lookup and drafting happens automatically using your data - giving your team back hours every single day.

RESOLVE ROUTINE EMAILS INSTANTLY

Merlo AI reads the incoming email, queries your business systems for the answer, and sends an accurate reply in seconds - no agent involvement required.

WORK INSIDE MICROSOFT OUTLOOK

No new platform, no behaviour change for your team. Merlo AI operates inside the inbox your team already uses, via Microsoft Outlook 365.

400,000+ emails processed in production

Delivering Great Experiences

Your Best Customer Service People Are Spending Their Day Looking Things Up.

Most customer service emails follow the same pattern — a customer asks something, someone on your team opens a system, finds the answer, writes a reply, and sends it. Then they do it again. And again. Merlo AI breaks that cycle. It connects your Microsoft Outlook inbox directly to your business systems - CRM, ERP, order management, internal databases - and handles the lookup and the reply automatically. Your team stops being data retrievers and starts doing the work that actually needs them.

Works inside Microsoft 365. Connected to your systems. Live in 2-3 months.

Why Choose DASCX?

01
Works in your Outlook, Not Instead of It
No new platform, no retraining, no login for your team to remember. Merlo AI operates inside Microsoft Outlook 365.
02
Replies Built from Your Real Data
The AI queries your live systems for every email - not templates, not guesses. Every reply is accurate because it's built from the actual answer.
03
Autonomous or Co-Pilot - Your Choice
Run Merlo AI fully autonomous for routine emails, or as a co-pilot that drafts and lets your team send. You set the automation level per email type.
04
Tailored to Your Business and Systems
We spend 2–3 months configuring Merlo AI to your email types, your systems, and your templates before a single live email is touched.
05
Built-In Controls and Audit Trail
Approval workflows, role-based access, and full audit logs on every action. Built for businesses that can't afford errors in customer communications.
06
Faster Replies, Better Customer Experience
Customers get accurate answers in seconds — including after hours. Less waiting means fewer escalations, higher satisfaction, and a CS team focused on what matters.

What Merlo AI Handles

Merlo AI Email Agent is configured specifically for your business - not a generic AI tool you have to bend to fit. We map your incoming email types, connect to your CRM, ERP, or internal systems, and build response logic around your actual data and processes. Common email types handled include account and billing queries, order status and fulfilment updates, policy and process questions, document requests, complaints, and contact updates. If it arrives in your inbox and the answer exists in one of your systems - Merlo AI can handle it.
What is B2B CX Strategy

Supercharge Your Customer Service Team With Merlo Email AI.

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