Over the last 20 years I was fortunate enough to take leading roles in 4 large CX-focused digital transformations at several manufacturing giants in...
Manufacturing companies are increasingly realizing the importance of customer experience (CX) in driving business growth. In the B2B space, CX can be especially important...
Customer Relationship Management (CRM) systems are designed to help businesses manage their interactions with customers and potential customers. They can be especially useful for...